Meet with top educators who are using video games to help children learn. While this keynote focuses on customer service in libraries, anyone who deals with the public will enjoy it.
Or, failing that, at least you can have the last laugh. Most customer service interactions can be enjoyable if you have the right frame of mind.
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Tough customers got you down? Let us teach you how to stop worrying and learn to enjoy difficult people! In this 50 minute keynote we focus on the Unshelved approach to customer service: the customer is seldom right. Speakers: Craig Anderson Megan Kociolek Michael Maziekien Tyler Rousseau This panel will the many different ways that our 21st-century, Information-savvy culture has influenced the re-telling of the hero’s journey, and created a new mythology for a geek-centered culture. The intellectual hero is at least as capable, if not more so, than the brawny warrior. In our modern mythologies, the hero often fulfills both roles. But how are our contemporary heroes different from the legends of old? In the ancient world, the strong and valiant hero was assisted by a sage, or mentor. The heroes, villains, and settings of these stories have woven themselves into a kind of “modern mythology” for the information age. Films based upon comic book characters are made into sweeping motion picture epics with genuine cinematic and literary merit. Geek culture has assumed its place among scholarly pursuits in many colleges and universities. In recent years however, that has all changed. It was condemned to the very fringes of “serious” literary research, and considered to be the province of geeks, nerds, and social outcasts.
Speculative fiction, which includes comic-book literature, as well as science fiction and fantasy, had always been an overlooked genre. Speakers: Andrea Castro Maimoona Rahim Owens Sheppard Rachel Oh Victor Osorio With a special focus on diversity, bullying and non-violent conflict resolution, this panel is a must for educators and social justice advocates. The very real Art Force Five have presented more than one-hundred workshops for schools and community centers – most importantly they give attendees the skills to implement change within their own communities and classrooms. Creativity is the Ultimate Super Power: Using Comics in Communities & Classrooms for Diversity, Inclusion and Non-Violence Educationįorget fiction and fantasy – a new breed of true heroes uses creativity as an alternative to the fight or flight powers depicted on the pulp pages.
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